Terms and Conditions

1. HSS service arrangement

Home Service Singapore ("HSS") provides the customer-facing booking, scope, coordination, and support process. Depending on the confirmed service, HSS may use approved specialist service providers to perform all or part of the work. HSS remains the customer's central contact for the confirmed HSS booking.

The written quotation will identify the contracting entity responsible for the service, payment, rectification terms, and any work requiring a licence. HSS remains the customer's coordination contact unless the quotation states otherwise.

2. Quotations and confirmation

Quotations are based on the information supplied and remain subject to site conditions, service scope, availability, and any stated validity period. A booking is confirmed only when HSS issues written confirmation and any required payment has been received.

3. Customer information and access

Customers must provide accurate details, relevant photos, safe access, building approvals, parking or lift arrangements, and timely communication. If actual conditions materially differ from the approved brief, HSS may pause the work, revise the price or schedule, or decline work that cannot be carried out safely.

4. Scope changes and materials

Additional work, materials, waiting time, repeat access, or special handling is not included unless stated in the quotation. No additional paid work will begin without the customer's approval, except urgent action reasonably necessary to address an immediate safety risk or prevent further property damage when prior contact cannot reasonably be made.

5. Licensed and regulated work

Work that legally requires a licence will be assigned to appropriately licensed personnel. Customers must not ask any person attending the site to perform work outside the confirmed scope or applicable licence boundary.

6. Cancellations and rescheduling

The applicable cancellation, rescheduling, deposit, and refund conditions will be stated in the quotation or booking confirmation and may vary according to service preparation, materials, manpower, and reserved time.

7. Completion, issues, and liability

Customers should raise visible issues during the final walkthrough or as soon as reasonably possible. Any stated workmanship or rectification term applies only when it appears in the relevant written quotation, invoice, or booking confirmation. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded under Singapore law.

8. Contact

Questions about a booking or these terms can be sent through the HSS contact page or WhatsApp at +65 8328 6985.