01
Before booking
- Service type, location, preferred date and access notes
- Photos, quantities and the outcome you need
- Known constraints, add-ons and approval requirements
HSS / 00HSS service checklist
One HSS standard across every service
Every job follows the same control points: a usable brief, written scope, the right specialist, and a checkable closeout.
02
On service day
- Scope and arrival window reconfirmed
- Work matched to the right service discipline
- Changes paused for approval before extra work starts
03
After the job
- Completed scope checked against the brief
- Exceptions and next actions recorded clearly
- One HSS contact remains available for follow-up
The Operating Promise
One accountable HSS experience, even when the job crosses several trades
You brief HSS, approve the written HSS scope, and return to HSS if something needs follow-up. We coordinate the specialist assignment, timing and service record behind that single customer journey.
Before
A usable brief and written scope before dispatch.
During
Approval before material changes or additional work.
After
A checkable closeout and one route for follow-up.
Five Specialist Playbooks
The control points change with the work
Moving needs access and inventory control. Cleaning needs a defined finish. Repairs need diagnosis, approvals and the correct safety boundary. Each service uses its own HSS passport.
HSS / 01Specialist Playbook
Moving control, from inventory to placement
The move is planned around item volume, access conditions and destination priorities—not treated as transport alone.
01
Before booking
- Item list or walkthrough video, including bulky or fragile pieces
- Pickup and delivery access, lifts, stairs and parking constraints
- Move date, packing needs, dismantling and disposal add-ons
02
On service day
- Inventory and access plan reconfirmed before loading
- Protection, labelling and destination sequence kept visible
- Scope changes approved before extra handling is added
03
After the job
- Major items checked at the destination
- Placement, assembly and exceptions recorded
- Final walkthrough closes the moving brief
Start With A Better Brief